Learning Objectives

At the end of this course, you will be able to:

• Demonstrate a customer service approach
• Understand how your own behavior affects the behavior of others
• Demonstrate confidence and skill as a problem solver
• Apply techniques to deal with difficult customers
• Make a choice to provide customer service

Why did you take this course? Use this opportunity to consider your personal learning objectives and reasons for taking this course.

At the end of this course we will measure the impact of the learning and will appreciate your feedback on the same.