Pan Africa Skills
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Customer Service

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Module 1: Course Overview

Module 2: What is Customer Service?

Module 3: Who Are Your Customers?



Module 2: What is Customer Service?

At its essence, we can say that customer service is a series of activities intended to enhance customer satisfaction. No matter how we define it, we can certainly relate to tales of good and bad customer service.

In this Module, you’ll be introduced to the six critical elements of customer service. You’ll and start thinking about what customer service means in concrete ways.