Learning Objectives

After you complete this course, you will be able to:

• Identify common communication problems that may be holding you back
• Develop skills to ask questions that give you information you need
• Learn what your non-verbal messages are telling others
• Develop skills to listen actively and empathetically to others
• Enhance your ability to handle difficult situations
• Deal with situations assertively

At the end of this course we will measure the impact of the learning and will appreciate your feedback on the same.