Crisis Management

Course Overview

Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organization is ready to manage any kind of crisis.

Learning Objectives

At the end of this course, you will be able to:

  • Assign people to an appropriate crisis team role
  • Conduct a crisis audit
  • Establish the means for business continuity
  • Determine how to manage incidents
  • Help your team recover from a crisis
  • Apply the process in practical exercise

Module 1: Course Overview

Module 2: What is Crisis Management?

Defining Terms

The Crisis Management Team

Creating the Team

Module 3: Training Leaders and Staff

Training Essentials

Conducting Training

Module 4: Conducting the Crisis Audit

Why Audit?

Using a Risk Matrix

Module 5: Performing a Risk Level Analysis

The Four Categories

Case Studies

Module 6: Developing a Response Process

Crisis Response Process

Module 7: Consulting with the Experts

Module 8: Incident Management Techniques

Case Study

Responding to Incidents

Documenting Incidents

Investigating Incidents

Module 9: Working through the Issues

Model Overview

Phase One

Phase Two

Phase Three

Types of Decisions

Module 10: Establishing an Emergency Operations Center

EOC Considerations

Who is In Charge?

Module 11: Building Business Continuity and Recovery

Creating Continuity

Essential Crisis Plan Elements

Module 12: Walliallia

Background

Exercise One: Gas Line Explosion at Water Plant

Exercise Two: How are you Feeling?

Exercise Three: The Last Question

Module 13: Recovering and Moving On

Initial Adjustments

Working Things Out

Module 14: Personal Action Plan

Price: $220

This Course includes:

   Text-based content

   2 Weeks