Sales and Marketing

Certified Customer Service Professional (CCSP®) image

Certified Customer Service Professional (CCSP®)

The most successful companies have dedicated employees, produce highly desired produc...

Direct Contact Service Professional (DCSP®) image

Direct Contact Service Professional (DCSP®)

What does it mean to be a certified Direct Contact Service Professional? It means tha...

Certified Customer Service Excellence (CCSE®) image

Certified Customer Service Excellence (CCSE®)

The Certified Customer Service Excellence program focuses on the essential skills and...

Corporate Brand Management image

Corporate Brand Management

Your brand is the vehicle that propels your product or service into your customer&rsq...

Customer Service image

Customer Service

While many companies promise to deliver an incredible customer experience, some are b...

Call Center Agents Training image

Call Center Agents Training

Whether we choose to embrace them or cannot stand being interrupted by their calls, c...

Customer Relationship Management image

Customer Relationship Management

This course will introduce the different facets of CRM and identify who the customers...

Sales: Overcoming Objections image

Sales: Overcoming Objections

If you are like most sales professionals, you are always looking for ways to overcome...

Sales: Professional Prospecting for Leads image

Sales: Professional Prospecting for Leads

Prospecting is one of the keys to your sales success. Keeping your pipeline full ensu...

Selling Smarter image

Selling Smarter

It’s no secret that the sales industry continues to change and evolve rapidly. ...

Telemarketing image

Telemarketing

Virtually everybody in sales today sells over the phone at least part of the time. Pe...

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Internet Marketing

This course is an ideal start for business owners and people new to marketing to lear...

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