Sales and Marketing

Certified Customer Service Professional (CCSP®)
The most successful companies have dedicated employees, produce highly desired produc...

Direct Contact Service Professional (DCSP®)
What does it mean to be a certified Direct Contact Service Professional? It means tha...

Certified Customer Service Excellence (CCSE®)
The Certified Customer Service Excellence program focuses on the essential skills and...

Corporate Brand Management
Your brand is the vehicle that propels your product or service into your customer&rsq...

Customer Service
While many companies promise to deliver an incredible customer experience, some are b...

Call Center Agents Training
Whether we choose to embrace them or cannot stand being interrupted by their calls, c...

Customer Relationship Management
This course will introduce the different facets of CRM and identify who the customers...

Sales: Overcoming Objections
If you are like most sales professionals, you are always looking for ways to overcome...

Sales: Professional Prospecting for Leads
Prospecting is one of the keys to your sales success. Keeping your pipeline full ensu...

Selling Smarter
It’s no secret that the sales industry continues to change and evolve rapidly. ...

Telemarketing
Virtually everybody in sales today sells over the phone at least part of the time. Pe...

Internet Marketing
This course is an ideal start for business owners and people new to marketing to lear...
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