Direct Contact Service Professional (DCSP®)

Course Overview

What does it mean to be a certified Direct Contact Service Professional? It means that you have proven your dedication to taking service seriously. It means that you know that putting the customer first is a win for everyone, and your organization and your customers can rely on you as a true customer service professional. It means that you have actively participated in the field of customer service for at least one year, and have passed a rigorous examination in the discipline of customer service. And it means that you are committed to the highest standards of excellence and ethics in service for every customer—internal and external—with every interaction.

The DCSP designation is designed for direct contact employees, including customer service representatives, call center staff, etc., and focuses on pertinent topics such as customer interaction, communication, rapport and relationship building.

Learning Objectives

On completion of this of this course, you will be able to:

  • Demonstrate a customer service approach
  • Understand how your own behavior affects the behavior of others
  • Demonstrate confidence and skill as a problem solver
  • Apply techniques to deal with difficult customers
  • Make a choice to provide customer service

Price: $510

This Course includes:

   Text-based content

   12 Weeks