Knowledge Management

Course Overview

Understanding how to manage the knowledge within your organization is the key to business success. Mismanagement of organizational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect our business’ bottom line. The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) totake our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses. This course will introduce you to knowledge management tips, techniques, and proven processes.

Learning Objectives

After you complete this course, you will be able to:

  • Define knowledge and knowledge management.
  • Explain the difference between explicit and tacit knowledge.
  • Identify various knowledge management theoretical models.
  • Explain how a properly implemented knowledge management program can improve efficiency.
  • Describe the steps for employing a new knowledge management program in an organization.
  • Identify the required components for implementing a knowledge management framework within an organization.

Module 1: Course Overview

Module 2: Definitions

What is Knowledge?

Communicating Explicit and Tacit Knowledge

What is Knowledge Management?

History of Knowledge Management

Module 3: The Business Case for Knowledge Management

Reducing Costs and Growing Sales with Knowledge Management

Personal Work Performance and Bottom Line Benefits

Business Case Basics

Sample Knowledge Management Business Case

Module 4: The Knowledge Management Mix

People

Recognition within the Knowledge Management Mix

Technology

Process

Module 5: The Knowledge Management Framework

Introduction

Needs Analysis

Resource Identification

Process Analysis, Identification, and Construction

Accumulating, Sharing, and Storing Knowledge

Module 6: ITandD’s Conundrum

Module 7: Knowledge Management Models

The KM Process Framework (Bukowitz and Williams)

Knowledge Management Matrix (Gamble and Blackwell)

Process Model (Botha)

Knowledge Spiral Model (Nonaka and Takeuchi)

Module 8: The Knowledge Management Toolkit

Cross-Functional Teams

Mentoring

Organizational Culture

IT Solutions

Which Technologies Would Be Best?

Module 9: Implementing Knowledge Management Initiatives

Building Knowledge Networks

Creating a Knowledge Management Body of Knowledge (KMBOK)

Creating a Chief Knowledge Officer (CKO) Position

Advertise for Your CKO

Creating a Post-Mortem Plan

Creating Measures

Start With a Pilot

Where Do I Put This?

Support Your Organization Through the Change

Module 10: Personal Action Plan

Price: $225

This Course includes:

   Text-based content

   2 Weeks